Refund policy

Returns

We want you to be happy with your order.

For standard, non-personalised items purchased online, you have the right to change your mind and cancel your order within 14 days of receiving it.

To request a return, please contact us at hello@thefootballlabel.com within 14 days of receiving your order. Once you have notified us, you then have a further 14 days to return the item.

Returned items should be unworn, unwashed and in their original condition. You may handle or try on an item in the same way you would in a shop, but we may make a reasonable deduction from your refund if the value of the item has been reduced through unnecessary handling.

Please contact us before returning an item so that we can provide the correct return instructions. Items returned without first contacting us may experience delays in processing.

Unless an item is faulty, customers are responsible for the cost of returning the item.

Personalised and Custom-Made Items

Items that have been personalised or produced specifically to your individual specifications cannot normally be returned because you have changed your mind.

This does not affect your statutory rights where an item is faulty, damaged, incorrectly supplied or not as described.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if your item is faulty, damaged, not as described or if you have received the wrong item.

You can contact us at hello@thefootballlabel.com.

We may ask you to provide photographs of the item so that we can investigate the issue with our production and quality teams. This helps us identify the problem and arrange the appropriate resolution as quickly as possible.

Because our garments are individually produced, very small variations in embroidery, print placement and garment manufacture may occur. Where relevant, we assess production tolerances of up to approximately 2.5 cm / 1 inch in positioning. This does not affect your statutory rights where a product is faulty or not as described.

Our faulty-item policy does not cover damage caused by misuse, accident, neglect, incorrect washing or care, or normal wear and tear.

Nothing in this policy limits or excludes your statutory rights under UK consumer law.

Exchanges

If you would like a different size or colour, please contact us at hello@thefootballlabel.com.

Where an exchange is available, we will provide instructions for returning the original item. Availability of replacement sizes, colours or designs cannot be guaranteed.

Sale Items

Sale or discounted items are subject to the same statutory consumer rights as full-price items.

Where a sale item is a standard, non-personalised product purchased online, the normal cancellation and return rights described above apply.

Personalised or genuinely custom-made sale items remain subject to the personalised-item exception described above.

Refunds

Once we have received and inspected your return, we will let you know whether your refund has been approved.

Approved refunds will be returned to your original payment method.

For eligible cancellations of standard, non-personalised online purchases, we will also refund the standard outbound delivery charge where required by law. If you selected a more expensive delivery service, any additional cost above our standard delivery option does not need to be refunded.

Refunds will be processed within the applicable statutory timeframe. Your bank or card provider may take additional time to show the refund in your account after it has been issued.

If you have not received an expected refund after it has been confirmed by us, please contact hello@thefootballlabel.com.

Contact Us

If you have any questions about a return, refund or faulty item, please contact:

The Football Label
hello@thefootballlabel.com

This policy does not affect your statutory consumer rights.