RETURNS
At The Football Label, every item is produced to order rather than held as excess stock. This helps us reduce waste while maintaining the quality of every garment we send out.
CHANGE OF MIND RETURNS
If you change your mind, you can notify us within 14 days of receiving your order that you would like to return an eligible item.
Returned items must be:
- Unworn and unwashed
- In their original condition
- Free from marks, damage or signs of wear
- Returned with any original packaging where reasonably possible
Once you have told us that you wish to return an item, please send it back promptly.
For change-of-mind returns, the customer is responsible for the cost of return postage unless we have agreed otherwise.
Please email hello@thefootballlabel.com before returning anything so we can provide the correct return instructions.
PERSONALISED OR CUSTOM-MADE ITEMS
Items that have been personalised or made specifically to your individual requirements may not be eligible for change-of-mind returns where the applicable consumer-law exemption applies.
This does not affect your rights if an item is faulty, damaged or incorrect.
INCORRECT SIZE
Please check our size guide carefully before ordering.
If you select the wrong size, you may return an eligible unworn item in accordance with the change-of-mind returns process above.
Return postage costs for incorrect size selection are normally the responsibility of the customer.
IF THERE’S A PROBLEM WITH YOUR ORDER
We take great pride in the quality of every product we sell.
If your order arrives:
- Damaged
- Faulty
- Incorrect
please email hello@thefootballlabel.com as soon as possible with:
- Your order number
- A brief description of the issue
- Clear photographs showing the problem
We’ll review the issue promptly and, where appropriate, arrange a replacement, refund or other suitable resolution.
We aim to respond within 1–2 business days.
REFUNDS
Once an eligible return has been received and checked, your refund will be processed back to your original payment method.
Please allow a short period for your bank or payment provider to process the refund after it has been issued.
YOUR STATUTORY RIGHTS
Nothing in this policy affects your statutory rights under applicable UK consumer protection law.